CRAN, frankly?

Ain’t this ironical? Since FB is simply not an effective platform for sharing issues requiring systemic transformation, I’ve chosen to post my earlier sentiments on my blog… and provide links on Linkedin and Twitter… maybe there’ll be some more reaction, but judging from the tired responses on FB to yet some more poisoned vultures in Botswana, three Chinese thieves caught with rhino horns at our international airport, and the deliberate use of poison by a Zambian poacher, I guess this riposte will simply join my archived litany of complaints.

frans_henri

sigh. With people like this in positions of authority.

To wit.

Hi Stanley. (Stanley is the CEO of the Communications Regulatory Authority of Namibia (CRAN))… In reaction to your recent flurry of campaign-speak about “consumer is king”.

https://www.facebook.com/pages/Communications-Regulatory-Authority-of-Namibia-CRAN/110677922352302?ref=ts&fref=ts

In providing a catch-22 legal framework for consumer complaints – “In terms of Regulation 4 of the Regulations Regarding Consumer Complaints, consumer Complaints must be submitted on this form, after the Respondent has been given fourteen (14) days to first resolve the matter.” – consumers are expected to *first* complain to the Respondent.

In the case of Telecom Namibia, there is no (online) mechanism to complain about technical issues, except by attempting to make human contact by means of a list of telephone numbers in their “customer care” section. This is a meaningless approach when forced to talk to helpdeskers about, for example, the following issue – why has Telecom, in spite of Namibia having a fibre optic cable landed in Swakop, been routing our internet traffic via South Africa (and/or satellite !) as illustrated by this traceroute – traceroute to 173.194.41.103 (173.194.41.103), 64 hops max, 72 byte packets

1 my fritz.box 1.335 ms 1.355 ms
2 wnk-ppk-7301-br01-ipb-41-205-152-96.ipb.na (41.205.152.96) 75.495 ms 104.645 ms 323.225 ms
3 ppk-pe-sce-bras-network-41-205-154-122.ipb.na (41.205.154.122) 89.299 ms 94.476 ms 98.066 ms
4 wes-upstreamnetwork-saix-intelsat-mpls-41-205-154-130.ipb.na (41.205.154.130) 107.322 ms 325.241 ms 307.210 ms
5 41.181.242.101 (41.181.242.101) 306.950 ms 126.686 ms 140.364 ms
6 196.44.0.75 (196.44.0.75) 154.592 ms 91.994 ms 329.539 ms
7 rb-cr-1.za–ct-cr-2.za.mtnns.net (196.44.31.69) 146.022 ms 329.585 ms 134.668 ms

8 41.181.139.109 (41.181.139.109) 178.407 ms 172.260 ms 310.662 ms

sjoe – finally leaving south african MTN server space! EIGHT HOPS?

9 72.14.194.74 (72.14.194.74) 402.202 ms 122.425 ms 363.210 ms

10 66.249.95.8 (66.249.95.8) 262.268 ms 419.776 ms 409.668 ms

11 209.85.244.240 (209.85.244.240) 307.195 ms * 478.241 ms

12 209.85.253.95 (209.85.253.95) 409.545 ms 352.576 ms 442.980 ms

13 72.14.238.53 (72.14.238.53) 511.940 ms 296.539 ms 306.905 ms

14 lhr08s02-in-f7.1e100.net (173.194.41.103) 307.114 ms 409.175 ms *

Latency aside, why, after more than 2 years, are we still experiencing frequent and often horrific routing delays by virtue of this Namibian “gateway” ???

And as you all speak proudly of a Namibian Internet Exchange launched to assist with LOCAL PEERING – why then this fantastic circular route via SOUTH AFRICA and MAURITIUS to get to the CRAN web site, based at a server in central WINDHOEK, from BRAKWATER (20km north as the crow flies)??

traceroute to host.internet.na (196.1.28.12), 64 hops max, 72 byte packets


1 my fritz.box 5.400 ms 1.378 ms 1.595 ms

2 wnk-ppk-7301-br01-ipb-41-205-152-96.ipb.na (41.205.152.96) 88.203 ms 363.675 ms 140.106 ms

3 ppk-pe-sce-bras-network-41-205-154-122.ipb.na (41.205.154.122) 269.342 ms 306.761 ms 307.268 ms

4 wes-upstreamnetwork-saix-intelsat-mpls-41-205-154-130.ipb.na (41.205.154.130) 307.146 ms 613.829 ms 191.883 ms

5 41.181.242.101 (41.181.242.101) 187.505 ms 86.317 ms 199.497 ms

6 41-208-29-209.mtnns.net (41.208.29.209) 307.992 ms 409.581 ms 306.999 ms

7 css2-ctn-gi0-2.ip.isnet.net (168.209.6.15) 180.971 ms 175.939 ms 334.286 ms

8 mi-za-cpt-br1-gi0-3-108.ip.isnet.net (168.209.28.42) 716.931 ms 614.084 ms 277.951 ms

9 mi-za-cpt-pe1-se1-6.ip.isnet.net (196.37.20.53) 191.693 ms 175.151 ms 746.092 ms
10 196.37.20.54 (196.37.20.54) 306.366 ms 126.219 ms 841.788 ms

11 197.234.66.4 (197.234.66.4) 516.597 ms 137.489 ms 125.586 ms

12 se1-0-0.gw1.wvb1.na.afrisp.net (196.1.28.82) 291.486 ms 155.866 ms 970.410 ms

13 gig0-0-1-18.pe1.tnr.wdh.na.afrisp.net (41.218.64.103) 614.241 ms 149.479 ms 611.410 ms

14 ellisnam.com (196.1.28.12) 202.069 ms 511.570 ms 307.302 ms

Someone clearly has to start taking serious action … will that be CRAN or will it be one of my pet-hates – a MICT decision-maker??

I’m looking forward to harvesting olives with friends Jan and Caroline next week.

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