Good Day Mr Komen,
Thank you for your email and feedback.
Kindly please provide the following details, so that we can log your complaint.
- Postal address where we can send you a voucher
- Batch code, as per picture below (should you not find it where indicated, kindly please look underneath the actual matchsticks themselves)
- Where did you purchase the current box of matches
Assuring you of our best intentions at all times.
Kind regards,
etc.
Read my blog
tatejoris; personally speaking... 
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